Artificial intelligence has gone from being a promise to becoming an essential pillar for eCommerce. Its application in customer service not only improves efficiency but also radically transforms the user experience. In this context, Oct8ne, a conversational platform with visual support and catalog integration, is positioning itself as a benchmark committed to constant innovation. One of the greatest advantages this solution offers is the ability to maintain 24/7 support, personalize recommendations, and humanize conversations. Its technology is designed to adapt to the customer's tone of voice and respond with natural language, emulating the warmth and precision of a human agent. This not only improves the experience but also increases conversion. Conversational Personalization and Visual Recommendations One of Oct8ne's most notable features is its ability to give the chatbot personality. Brands can choose a tone of voice aligned with their identity (formal, friendly, professional, or casual) and maintain it consistently throughout each interaction. This personalization reinforces user trust and loyalty. Furthermore, Oct8ne has optimized product recommendations, relying on integration with the store's catalog. This allows the assistant to suggest relevant items in real time, eliminating the need for the customer to manually browse the entire inventory. This feature, combined with visual support, significantly enhances the shopping experience by displaying product images during the conversation. The visual approach also enables more effective upselling and cross-selling strategies, allowing complementary products to be suggested or those with larger stocks to be promoted. This functionality, far from being a mere plus, translates into a tangible improvement in sales performance. In practice, Oct8ne's chatbot stands out for its quick response and adaptability to the user's tone, offering a natural and effective interaction. This conversational style not only improves customer perception but also facilitates the identification of needs and the recommendation of relevant solutions, replicating the behavior of an expert advisor. Copilot and voice messages: productivity and immediacy The evolution doesn't stop there. Oct8ne has launched Copilot, a tool designed to assist human agents in customer service. This assistant generates suggested responses and personalized messages, provides real-time access to product information, and displays customer history, allowing for more contextualized service. Thanks to Copilot, increased productivity is achieved by reducing response times and improving the quality of support. Agents can focus on building lasting relationships with customers, delegating repetitive tasks. And as if that weren't enough, the chat solution has also incorporated one of the most natural and everyday forms of communication: voice messages through the WhatsApp Business API. Users can send audio directly to the chatbot, an option that simplifies interaction and eliminates the barrier of typing, ideal for those on the go or who prefer oral communication. This feature responds to a daily habit and allows for more fluid, agile, and natural conversations, reinforcing loyalty. In short, Oct8ne not only remains at the forefront of customer service technology, but is redefining what it means to offer a complete, personalized, omnichannel conversational experience. With features such as visual support, product recommendations, Copilot for agents, and now also voice messages, the platform is consolidating its position as one of the most comprehensive solutions on the market. The customer service of the future is here, and it's now more human, efficient, and accessible than ever. Try Oct8ne free for 14 days or request a demo to see everything you can achieve with a chatbot in your store.